FAQ

Frequently asked questions

Where do you ship?

We currently ship to addresses in the United States. Shipping rates are calculated at checkout.

How long does delivery take?

Orders are processed within 1 to 3 business days. Standard delivery takes about 10 to 20 business days after processing. Large items or orders with several pieces can arrive in separate parcels. You will receive tracking by email when your order ships.

Can I return an item?

Yes. You can return unused items in their original packaging within 30 days of delivery. Email lumierecovesupport@gmail.com with your order number first, and we will send return instructions. Items that arrive damaged or incorrect are replaced or refunded.

How do I track my order?

Use the tracking link in your shipping confirmation email. Tracking can take a few days to update after dispatch.

Can I change or cancel my order?

You can cancel or change an order before it ships. Email us as soon as possible with your order number.

Is checkout secure?

Yes. Payments are processed securely through Shopify, and we never see or store your card details.

Where are your products made and shipped from?

Most of our pieces are made by our manufacturing partners in China and shipped directly to you, which is how we keep prices fair for the quality.

Will I have to pay import duties or customs fees when my package arrives?

No. Import duties and taxes are calculated at checkout and included in your order total, so there are no surprise bills from the carrier and nothing to pay on delivery.

Why did my package take longer to arrive?

Customs clearance can occasionally add a few days. If your tracking has not updated for a week, email us and we will follow up.

Are the lamps and lighting ready to use?

Lighting should be installed by a qualified electrician where required. Plug types and voltage are listed on each product page.

How can I contact you?

Email lumierecovesupport@gmail.com. We reply within 2 business days.